BOOKING & PAYMENTS

• How much does The Puerto Rico Loop cost?
The Puerto Rico Loop is $2,800 USD per person.

• What is required to reserve my spot?
Yes. We offer flexible ways to pay for your Puerto Rico Loop experience:

Exploradise Payment Plan: Reserve your spot with a 50% deposit of $1,400 per traveler, then pay the remaining balance in monthly installments.

Klarna / Pay Later: Eligible travelers may also have access to financing or installment options at checkout. Availability, approval, and payment terms are determined by the payment provider.

Pay in Full: You may also pay the full trip amount at the time of booking.

• When is the remaining balance due in the Exploradise Payment Plan?
The remaining balance must be paid in full no later than 45 days before your scheduled departure.

• Is my deposit refundable?
The reservation deposit is non-refundable. Please review our Cancellation Policy before booking for complete details.

• Can I make payments instead of paying the full amount at once?
Flexible payment options may be available. Available payment methods and financing options will be displayed during the booking process when applicable.

• How many travelers are accepted on each departure?
Each Puerto Rico Loop departure is limited to a maximum of 10 travelers.

• Can I book for more than one person?
Yes. You may reserve for multiple travelers, subject to availability. Each participant will be required to complete the applicable traveler forms and waiver.

• Can I change my departure date after booking?
Requests to transfer to another departure are subject to availability, approval, applicable price differences, supplier costs, and our Booking & Cancellation Policy.

 

WHAT’S INCLUDED

• What is included in The Puerto Rico Loop?
Your experience includes the accommodations, transportation, scheduled activities, guide services, and meals specifically identified as included in your itinerary.

Please refer to the official trip description and Experience Guide for the complete list of inclusions.

• Are flights to Puerto Rico included?
No. Airfare to and from Puerto Rico is not included. Travelers are responsible for purchasing their own flights.

• Are all meals included?
No. Only meals specifically identified as included in the itinerary are included in the trip price.

Lunches, most dinners, snacks, alcoholic beverages, and other personal food purchases are generally the traveler’s responsibility unless otherwise stated.

• How much spending money should I bring?
We recommend budgeting approximately $100 per person, per day for meals not included, drinks, souvenirs, personal purchases, and other incidental expenses.

Travelers who plan to shop, purchase alcoholic beverages, or participate in optional experiences may wish to budget additional funds.

• Are activity entrance fees included?
Scheduled activities identified as included in your Puerto Rico Loop itinerary are included in the trip price. Optional activities or personal purchases are not included unless specifically stated.

• What is NOT included in the Puerto Rico Loop?
Flights.
Personal expenses.
Certain meals.
Alcoholic beverages.
Optional activities.
Souvenirs.

ARRIVAL & FLIGHTS

• Which airport should I fly into?
Travelers should plan to arrive through Luis Muñoz Marín International Airport (SJU) unless Exploradise Adventures provides different instructions for your departure.

• Do you provide airport transportation?
Airport transportation is provided according to the designated arrival and departure parameters communicated by Exploradise Adventures.
Flights arriving outside those parameters may require alternative transportation at the traveler’s expense.

• What happens if my flight is delayed or canceled?
Contact Exploradise Adventures as soon as possible.
We will make reasonable efforts to assist with updated transportation arrangements.

• Do I need to provide my flight information?
Yes. Travelers will receive a Flight Information Form after booking. Complete flight information must be provided by the requested deadline so our team can coordinate arrival and departure logistics.

• Should I purchase my flights immediately after booking?
Yes.

 

ACCOMMODATIONS

• Where will we stay?
The Puerto Rico Loop is a journey around the island, so we’ll be on the move throughout the experience. Accommodations will vary by location and may include comfortable hotels, inns, or locally selected properties, generally comparable to a 3-star standard.

We prioritize clean, comfortable, and well-located accommodations that allow us to make the most of each day’s activities. Final accommodation details will be provided to confirmed travelers before departure.

• Will I have my own room?
Each reservation group will have its own private room and will not be paired with travelers from another reservation. Rooms may accommodate up to 4 guests, depending on your group size and the accommodation.

• Can I request to room with someone?
When applicable, rooming requests may be submitted to Exploradise Adventures. Requests are subject to availability and cannot always be guaranteed.

• Can I arrive early or stay in Puerto Rico after the trip?
Absolutely. You are welcome to extend your Puerto Rico vacation before or after The Puerto Rico Loop.

Any additional accommodations, transportation, meals, or activities outside the official experience are your responsibility.

TRANSPORTATION

• Is transportation during the trip included?
Yes. Transportation associated with the scheduled Puerto Rico Loop itinerary is included unless otherwise specified.

• Do I need to rent a car?
No. You do not need a rental car to participate in the scheduled Puerto Rico Loop experience.

• How much time will we spend driving?
The Puerto Rico Loop travels through different regions of the island. Driving times vary depending on the day’s itinerary, traffic, weather, and road conditions.

Stops and experiences are incorporated throughout the journey.

 

ACTIVITIES & PHYSICAL REQUIREMENTS

• How physically demanding is The Puerto Rico Loop?
The Puerto Rico Loop is an active adventure experience.
Travelers should be comfortable walking on uneven terrain, participating in outdoor activities, getting in and out of vehicles, and participating in water- based experiences.

• Do I need to be an athlete?
No. However, travelers should be comfortable with the physical requirements of the scheduled activities.

• What if I have mobility limitations or accessibility needs?
Please contact Exploradise Adventures before booking.

Some locations involve uneven terrain, natural environments, stairs, water access, or other conditions that may limit accessibility.

We will discuss the experience with you and determine whether reasonable accommodations may be available.

• Is there an age requirement?
Yes. The Puerto Rico Loop is designed for travelers 6 years of age and older.

Travelers under 18 must be accompanied by a parent or legal guardian and will require the appropriate parental consent and waiver documentation.

Please keep in mind that the experience includes outdoor activities, walking, swimming, uneven terrain, and other adventures. Parents and guardians should consider whether their child is comfortable participating in these types of activities.

WEATHER & ITINERARY

• What happens if it rains?

Puerto Rico is a tropical destination, and weather can change quickly.

Many experiences can continue in light rain. Activities may be modified, delayed, relocated, substituted, or canceled when conditions make the original plan unsafe or impractical.

• Is the itinerary guaranteed?

The itinerary represents the experience we plan to provide, but exact timing, order, activities, locations, accommodations, or providers may change due to weather, safety, road conditions, environmental conditions, supplier availability, or other circumstances beyond our reasonable control.

When reasonably possible, we will provide a suitable alternative.

WHAT TO BRING

• What should I pack?

Confirmed travelers will receive a Welcome Guide containing our recommended packing list.

Expect to bring comfortable clothing, appropriate walking shoes, swimwear, sun protection, and other essentials for tropical outdoor activities.

• How much luggage can I bring?

Because the experience involves group transportation and multiple destinations, luggage space may be limited.

Please follow the luggage recommendations provided in your Welcome Guide.

• Should I bring cash?

Yes. We recommend traveling with a reasonable amount of cash in addition to a credit or debit card.

Some small businesses, vendors, tips, or local purchases may be easier to pay for with cash.

FOOD & DIETARY RESTRICTIONS

• Can you accommodate food allergies or dietary restrictions?

Please provide any food allergies or dietary restrictions in your Traveler Information Form.

We will make reasonable efforts to accommodate dietary restrictions and allergies when possible; however, specific dietary requirements cannot be guaranteed at every restaurant or food stop.

• Will everyone eat at the same restaurants?

The group generally follows the planned itinerary together.

Restaurant selections are made with the overall group experience in mind, and we will make reasonable efforts to identify suitable options when dietary restrictions have been communicated in advance.

 

TRAVEL DOCUMENTS & FORMS

• What do I need to complete after booking?

Confirmed travelers will receive instructions for the required pre-trip information.

This may include:

➢ Traveler Information Form.
➢ Participant Waiver.
➢ Flight Information Form.
➢ Additional information requested for your specific departure.

Each traveler must complete the applicable required forms.

• Does every traveler need to complete their own Traveler Information Form?

Yes. A separate Traveler Information Form is required for each traveler.

For travelers under 18, the form must be completed by a parent or legal guardian.

• Does every traveler need to sign a waiver?

Each adult participant must complete the required participant waiver. A parent or legal guardian must complete the applicable authorization for a minor participant.

• When will I receive my Welcome Guide?

Your Welcome Guide will be provided after your reservation is confirmed and will contain important information to help you prepare for the experience.

 

SAFETY & TRAVEL INSURANCE

• Is travel insurance required?

Travel insurance is included

• What happens if I become sick or injured during the trip?

Notify your guide or an Exploradise Adventures team member immediately.

When reasonably necessary, we will assist in obtaining appropriate emergency or medical assistance.

Travelers remain responsible for medical expenses and related costs not otherwise covered.

• Is The Puerto Rico Loop safe?

Safety is a priority in the planning and operation of the experience.

However, travel and outdoor adventure activities involve inherent risks that cannot be completely eliminated. Travelers are expected to follow safety instructions provided by Exploradise Adventures, guides, and activity providers.

 

CANCELLATIONS & CHANGES

• What is your cancellation policy?

The initial reservation deposit is non-refundable.

Additional refund eligibility depends on when a written cancellation request is received and the terms of the applicable Cancellation Policy.

Please review the complete Cancellation Policy before booking.

• What happens if I miss the trip?

No refunds are provided for no-shows or for unused portions of the experience after the trip begins, subject to the applicable terms and law.

 

GROUP EXPERIENCE

• Who usually joins The Puerto Rico Loop?

The Puerto Rico Loop is designed for travelers who want to experience Puerto Rico beyond the typical tourist experience while enjoying the convenience of a carefully planned small-group journey.

• Will I be traveling with people I don’t know?

Possibly. Unless your group reserves an entire departure, you may be traveling with other guests.

That’s one of the reasons departures are limited to a small group.

• Why is the group limited to 10 travelers?

Keeping the group small allows us to provide a more personal experience, move more easily around the island, access places that are difficult for large tour groups, and give travelers more time with their guides and each other.

• Can I book The Puerto Rico Loop as a private experience?

Private departures may be available depending on group size, dates, and availability. Contact Exploradise Adventures for private-group inquiries.

 

COMMUNICATION

• How will Exploradise communicate with me before the trip?

Important information will primarily be sent using the contact information associated with your reservation.

Please make sure your email address and phone number are accurate and check your communications as your departure approaches.

• Who should I contact if I have questions before my trip?

Contact the Exploradise Adventures team using the contact information provided in your booking confirmation and Welcome Guide.

• What if my information changes after I submit my forms?

Contact Exploradise Adventures as soon as possible so we can update the information associated with your reservation.